We are looking for a 

Junior Customer Support Agent

to join our team on a two year fixed contract.

As a Junior Customer Support Agent for our games you are the face of the game team towards the community – and the voice of the players within the team.

Your mission is to help our players with all problems and questions that may come up while playing our games, communicating on different channels like e-mail and our internal ticket system. You will also relay these reports to stakeholders in the respective game teams, thereby ensuring player-oriented decisions in product strategy and development.

YOUR MISSION

• Deal with support requests like gameplay questions, account issues, payment problems etc. via asynchronous chat
• Collect and filter user feedback and relay it to the production teams
• Ensure cross-team awareness of new and persisting issues and bugs

YOUR BACKSTORY

• Strong interpersonal skills and ability to work effectively with different teams and stakeholders
• You are able to think outside the box when solving problems, are open-minded and willing to learn
• You are a resilient, detail-oriented team player who is self-organized and self-motivated
• You are a gamer yourself and have a passion for video games
• Excellent written and verbal communication skills in English, fluency in another language is a plus
• Familiarity with Helpshift is an advantage